Job Application Support Executive LONDON Monster UK - job offers

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Job title: Application Support Executive

Job description:
Application Support Executive Location:South West London Salary:£25k - £30k depending upon experience A rapidly expanding international software company has a superb opportunity for a bright, enthusiastic Application Support Executive to be part of a dynamic and frontline Client Support Team. The role would be ideally suited to someone with a technical background, who has a minimum of 3 years similar application support experience and who is interested in supporting a global client base. Infrastructure and installation experience would be advantageous but not essential. The appropriate candidate will have excellent verbal and communication skills, a good understanding of client support / call progression with the ability to track, manage, trouble-shoot and resolve software problems to resolution. It is important to be able to work both independently and as part of a team. Support responsibilities include: • Knowledge and understanding of current & emerging technologies • Knowledge-of IT infrastructure technologies and processes • A good understanding of communication protocols, network devices, hubs/switches/ router diagnostics and configuration • Knowledge and understanding of current & emerging technologies • Hands-on experience supporting .NET & SQL based applications • Knowledge of Desktop, Web-Based and Mobile technologies • Incident Management experience on a Service/Help Desk • Excellent time management and organisational skills • Excellent written & oral communication skills • Customer service focused • The ability to work flexible hours and go the extra mile to ensure customer support excellence • Ability to assess problems quickly and provide excellent support to helpdesk queries from clients • Manage the timely resolution of support issues in line with defined escalation procedures and service level agreements • Internal bug reporting/change request escalations • Ability to interpret and understand client issues both from a technical and user/operational perspective • Identification of new revenue opportunities with clients (e.g. additional training requirements could be required if a client is persistently calling the helpdesk for operational queries) • Ability to debug and deploy stored procedures and other objects inside SQL Server This is a fantastic opportunity to work with an international team who will proactively support and share good practice with you. Only candidates with a valid UK residency / work permit will be considered at this time No recruitment agencies – thank you.

Minimum salary: 25000

Maximum salary: 30000

Employer Name: Monster UK

Job short description: Computer network and systems technicians

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually

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