Job 3rd Line IT Support Analyst SOUTH WEST (ENGLAND) Technojobs - job offers

Job title: 3rd Line IT Support Analyst

Job description:
3RD LINE SUPPORT ANALYST 3rd Line Support Analyst required for a leading organisation based in central Bristol. The suitable candidate will have excellent communication skills and a strong technical background in the below skills. You will have the opportunity to work for a multi-award winning organisation who are passionate about providing their staff with a good place to work and training to further their careers. THE ROLE: * To actively manage your IT Service Desk call queues and deliver excellent customer service. * To provide third line support to the IT Service Desk for all software services. * Responsible for diagnosis and troubleshooting problems, and finding solutions. * Provide assistance and testing as required to help with fault finding. * To proactively identify and propose improvements to existing systems and manage their development and delivery. * When required work on projects to implement, change or decommission software services in the service catalogue. * When required provide advice, training and technical support for various projects. * Provide advice on the effective use of the systems, making recommendations on upgrades and replacements in order to ensure continuity of service. KNOWLEDGE, SKILLS AND EXPERIENCE ESSENTIAL SKILLS: * Excellent communication skills including written, face to face and over the phone. * Strong understanding in Microsoft Windows Server OS, with good experience with Server 2008 R2 and 2012. * Good understanding of network infrastructure including Cisco and HP equipment. * Proven experience in an IT support environment with excellent customer care. * Good understanding of Active Directory and Microsoft Exchange in an enterprise environment. * Software deployment and image creation using SCCM. DESIRABLE SKILLS: * Active Directory (inc...

Employer Name: Technojobs

Job short description: Software developers

Country: United Kingdom


Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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