Job 3rd Line Application Support Engineer. Surrey UK Recruitment - job offers

Job title: 3rd Line Application Support Engineer.

Job description:
3rd Line Support Engineer – GuildfordWe are looking for a 3rd Line support Engineer with skills in Linux, Scripting and databases to support some of our leading products that help protect the nation from cyber-attacks. You could be an accomplished 2nd Line looking to make the next move in your career, or you could be a 3rd line looking to cement your skills and join a team with excellent career progression. This is an excellent chance to join a team who genuinely feel the value of making a difference in the defence / security market. The successful candidate will be responsible for complex customer issues and identify possible causes. The 3rd Line Application Support Engineer will become an expert in the product and be able to provide clear guidance, support, and solutions for incidents and problems.The successful 3rd Line Support Engineer will be responsible for the following:·       Providing expert support across a number of our products.·       Have the ability to investigate complex issues and identify possible causes.·       Maintain hands on production support, and provide proactive support and advice on future requirements.·       Liaising with Service Delivery, 1st and 2nd line support, and the product team.·       Remotely upgrade/update the application.·       Provide documentation and training to others.·       Participate in an out of hours rota in support of 3rd tier coverage 24/7.The successful 3rd Line Support Engineer should have most of the following skills:·       Linux - preferably Centos.·       Scripting -preferably bash.·       Database query skills – preferably MySql.·       General understanding of telecoms, data networking, routing, infrastructure.·       Web Services - preferably TomCat.·       Systems integration, deployment, commissioning, troubleshooting.·       Maintains historical records by documenting hardware and software changes and revisions.·       Analytical and Logic thinking.·       Team oriented, collaborative behaviour.·       Good Communication skills, both internal and with external clients.·       Maintains client confidence and protects operations by keeping information confidential.Desirable skills:·       ITIL awareness.·       SSL Security.·       Working knowledge of vi,awk, sed·       Alerting/Monitoring tools typically Nagios/Logstash/Hyperic/Zabbix.·       Programming C, C++, Java, Perl, Python or similar.·       Understanding of F5 Load balancers. 3rd Line Support Engineer - Guildford.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Software developers

Country: United Kingdom

Region: Surrey

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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