Job 2nd Line Analyst West Midlands Technojobs - job offers
Job description:
Position: 2nd Line Analyst (Temporary - Initial 6 Month Contract) Location: West Bromwich, West MidlandsSalary: Excellent - Dependent on ExperienceThe Company:Our client is a growing IT services company specialising in providing support services to the hospitality and retail industries both in the UK and internationally. The 2nd Line Analyst Role:Reporting to the TSID Manager, this individual will be responsible for delivering quality client care services in a high-tech retail support environment. They will be responsible for 2nd level support including incident resolution and performing pro-active checks to ensure the continuity of service for the customer. Key Responsibilities:
- Provide Second Level Client Care service to a specific group of clients and/or solutions
- Resolve assigned Service Requests within pre-agreed timescales in accordance with SLA
- Provide timely responses and updates for assigned Service Requests, such that Client Satisfaction is maintained at all times
- Escalate and work with 3rd line to ensure resolution of incidents and progress to Problem
- Perform pro-active checks and responding to escalations for proactive check failures identified
- Accurately and promptly maintain data in the HelpDesk system
- Contribute to PDP plans...
Employer Name: Technojobs
Job short description: Computer network and systems technicians
Country: United Kingdom
Region: West Midlands
Contract duration: Permanent
Contract type: Full time
Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom
How to apply: Other - see free text
Salary currency: GBP
Salary period: Monthly
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