Job 2nd Line Analyst West Midlands Technojobs - job offers

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Job title: 2nd Line Analyst

Job description:
Position: 2nd Line Analyst (Temporary - Initial 6 Month Contract) Location: West Bromwich, West MidlandsSalary: Excellent - Dependent on ExperienceThe Company:Our client is a growing IT services company specialising in providing support services to the hospitality and retail industries both in the UK and internationally. The 2nd Line Analyst Role:Reporting to the TSID Manager, this individual will be responsible for delivering quality client care services in a high-tech retail support environment. They will be responsible for 2nd level support including incident resolution and performing pro-active checks to ensure the continuity of service for the customer. Key Responsibilities:
  • Provide Second Level Client Care service to a specific group of clients and/or solutions
  • Resolve assigned Service Requests within pre-agreed timescales in accordance with SLA
  • Provide timely responses and updates for assigned Service Requests, such that Client Satisfaction is maintained at all times
  • Escalate and work with 3rd line to ensure resolution of incidents and progress to Problem
  • Perform pro-active checks and responding to escalations for proactive check failures identified
  • Accurately and promptly maintain data in the HelpDesk system
  • Contribute to PDP plans...


Employer Name: Technojobs

Job short description: Computer network and systems technicians

Country: United Kingdom

Region: West Midlands

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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