Job 2 x Client Services Consultants - £50,000 SOUTH WEST (ENGLAND) Technojobs - job offers

Job title: 2 x Client Services Consultants - £50,000

Job description:
2 x Client Services Consultants - £50,000 North Bristol £50,000 + Company Benefits THE MAIN EMPHASIS OF THESE ROLES, WILL BE RELATIONSHIP MANAGEMENT &PRESENTATION SKILLS. Essential Skills; * RELATIONSHIP MANAGEMENT - Excellent customer relationship and time management skills. * Able to work independently or as part of a team. * PRESENTATIONS SKILLS - Demonstrable commitment to company values and to realising the business's vision. * PRESENTATIONS SKILLS - Demonstrable service culture focus. * Creative and with the courage to act with integrity. * PRESENTATION SKILLS - Ability to prepare quality written correspondence, and internal and external-facing documentation. * Excellent external-facing and presentation skills. * Previous experience in IT managed service provision. * Sound decision-making; ability to make commercial and operational assessment. Job Role; * Primary interface between Service Management and Managed Service Customers. * Represents service performance to customers through service review meetings and service performance reports. * Collate, measuring and improving customer satisfaction. * Represents Major Incident Reports to the customer, contributes to Incident and Problem escalation management. * Instigates, coordinates and owns Service Improvement Plans. * Participation in Change Management process. * Identification and progression of service improvement and additional service opportunities, in conjunction with Technical and Commercial account management functions. * Participates in service transition activities during new customer service take-on, accountable for the creation and maintenance of the Customer Service Handbook. * Supports supplier management for underpinning contracts. * Support to...

Employer Name: Technojobs

Job short description: Contact centre information clerks

Country: United Kingdom


Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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