Job 1st Line Technical Support. LONDON UK Recruitment - job offers

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Job title: 1st Line Technical Support.

Job description:
1st Line Technical Support. Department / Function: Operations Helpdesk. Location: Feltham. Hours: Shift pattern, working a mixture of earlies and lates; 5 days out of 7 covering the hours between 7.30am to 10.30pm. Salary: 22,000 plus bonus and benefits. We are seeking a First Line Technical Support person to work within the Technical Operations team based in Feltham, West London. Working closely with the organisations technology and support teams, the role is expected to be a key resource in our support services and infrastructure. Technical Operations is responsible for first and second line support of all production systems. This team will support our entire production estate which is the foundation upon which our innovative services are delivered. This role involves covering a shift pattern, working a mixture of earlies and lates; 5 days out of 7 covering the hours between 7.30am to 10.30pm. Key Responsibilities:. * Proactive monitoring and troubleshooting of the Groups production systems. * First level monitoring of the SGG network infrastructure. * Second tier support for customer issues. * Troubleshoot and resolve open trouble tickets which exceed L1 support capabilities. * Resolve connection issues, opening tickets as necessary with escalation groups and third parties. * Working with the Helpdesk Manager to ensure necessary escalations to the Infrastructure and Development Teams are effective and responses are within Service Level Agreements. * Identify repeat issues and follow the defined escalation procedures to ensure swift resolutions and workarounds are put in place. Knowledge, Skills & Experience:. Essential. * Proven practical knowledge of Incident Management. * Experience in a support environment. * Proven experience dealing directly with customers, and providing a high level of technical support. * Proven administration, problem solving and analytical skills. * Computer literacy ideally proficient using CRM logging and tracking systems. * Ability to work on own initiative with minimal supervision. Advantageous. * Advanced Excel. * Knowledge of basic networking principles. * Network monitoring experience. * JIRA knowledge. * Knowledge and experience working in the gaming industry. The company is a thriving UK enterprise that offers exciting career prospects in all areas of our business. As an innovator in the UK gaming sector, we provide an exciting place to work in a variety of areas. The company is a wholly owned subsidiary of a Nasdaq-listed company which employs over 8,000 people in more than 50 countries on six continents. We pride ourselves on developing and training our staff to stay at the forefront of the industry. Please send us your details via Apply (be sure to include a valid email address) and you will be emailed a link to apply online.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Information and communications technology operations technicians

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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