Job 1st Line Support Technician. Shropshire and Staffordshire UK Recruitment - job offers

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Job title: 1st Line Support Technician.

Job description:
1st Line Support Technician. SERVICE DESK EXPERIENCE / ESCALATING QUERIES / GOOD COMMUNICATION SKILLS / VOIP. A GREAT OPPORTUNITY HAS BECOME AVAILABLE FOR A 1st LINE SUPPORT TECHNICIAN WITH A SPECIFIC INTEREST IN NETWORKS TO JOIN A WELL RESPECTED TELECOMS COMPANY WITHIN THE TELFORD AREA!!. - Experience within an IT Support environment. - Near Telford. - Salary up to £18,000 DOE. - To apply please call ************* or email *******************************. We are a rapidly expanding wholesale telecoms company who are looking for 1st Line Support Analyst to join our dedicated team. We are well known and respected within our market place and have an exceptional reputation for providing a great service and looking after our staff. We are looking for a forward thinking individual to join our dedicated IT Support department. Sourced by: (at) ITJobs_W - your 24/7 twitter feed of latest IT vacancies across the West Midlands. WHO ARE WE?. We are well established in our market place we have specialised in building data management and software products for blue chip companies around the world. We are an ambitious forward thinking company who employ talented and dedicated people to provide the best service. We are therefore looking to expand our team further by appointing a Network Support Analyst. WHAT WILL YOU BE DOING?. The successful person will need to be able to provide a professional service as the first point of contact handling incoming queries and escalating as and when required in relation to network tickets and queries. You will need to collaborate between other IT teams to ensure the company's objectives are met. Delivering an excellent level of customer service will be essential for this role. WE NEED YOU TO HAVE... - Experience in providing varied technical incident support for network infrastructure. - Escalated issues from the First Line team. - Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements. - Identifying and troubleshooting Server and Network incidents and acting according to departmental processes. IT'S NICE TO HAVE... - Windows desktop and server operating systems. - Active Directory Domain Services. - Microsoft Office and other workstation software. - Standard networking services and protocols. TO BE CONSIDERED... Please either apply by clicking online or emailing me directly to *******************************. For further information please call me on ************* / ************** I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter (at) Searchablemike or connect with me on LinkedIn, just search Michael Cullen in Google! I look forward to hearing from you. KEY SKILLS... SERVICE DESK EXPERIENCE / ESCALTING QUERIES / GOOD COMMUNICATION SKILLS / VOIP.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Contact centre information clerks

Country: United Kingdom

Region: Shropshire and Staffordshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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