Job 1st Line IT Support / Helpdesk LONDON Geeky Jobs - job offers

Job title: 1st Line IT Support / Helpdesk

Job description:
Location(s): London This leading provider of IT support and cloud solutions are seeking to recruit a talented and enthusiastic individual to join their growing team providing end-user technical support via email, telephone, remote desktop and on-site. This is a role for a highly driven, self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability. You will have desktop support experience working within a corporate or education environment including a minimum of 2 years' experience supporting Windows Operating systems. You will also have experience of Active Directory, MS Outlook clients and MS Office 2010/2013/2016, basic networking. You will have at least basic knowledge of server softwareapplications (Symantec Endpoint Security, Windows server OS, Routers) Main roles: • Working both under own initiative and as part of a small team to troubleshoot IT issues through their helpdesk system and directly with customers • Providing direct support to end users across a variety of platforms • Working at customer sites as required • Proactive server and desktop monitoring • Maintaining internal support documentation • Daily network monitoring • Daily backup monitoring • Server support and maintenance task management • Server OS and hardware installation • Hardware maintenance tasks • Provide out of hours support where required Key requirements/ skills/experience: • 2 years' IT support experience • Excellent communication skills (both internally and with clients) o Verbal o Written • Fluent in English • Ability to prioritise support issues • Windows 7 / 8 / 10 • MAC OSX • Knowledge of Active Directory • Understanding of DNS/DHCP • Understanding of IT routers/switches etc… • Understanding of IT security (firewalls, antivirus etc.) • Understanding of networking and TCP/IP • Smartphone configuration experience (Apple/Blackberry/Android etc.) • Hunger to learn and develop, with a "can do" attitude Desirable but not essential: • Relevant IT qualification • Hypervisors o VMware o Hyper-V • Windows Server 2008R2 / 2012R2 • Microsoft Exchange 2010 / 2013 • SharePoint 2013 • Draytek Routers / Firewalls & VPN • Office 365 & Google • Understanding of web hosting & domain registration To be considered for this role, please include your current salary and covering letter within your CV. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

Employer Name: Geeky Jobs

Form of contact: Recruiter

Job short description: Computer network and systems technicians

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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