Job 1st Line IT Support Apprentice Norfolk Monster UK - job offers

Job title: 1st Line IT Support Apprentice

Job description:
This is an exciting opportunity for a driven individual to develop their career working as a 1st Line IT Support Apprentice for an established Norfolk based organisation. As part of a Higher Level 4 IT Apprenticeship, you'll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning. Who will I work for, and what will I do? Established in July 1982, the employer provides the best possible care and services to a population of 230,000 residents across Great Yarmouth, Lowestoft and Waveney, as well as to the many visitors who come to this part of East Anglia. Your role as a 1st Line IT Support Apprentice will exciting, challenging and varied. As you develop your skills, experience and knowledge, your responsibilities will include: * Responsible for ensuring that access to the central IT store is controlled at all times * Responsible for maintaining accurate stock level information * Responsible for booking all IT equipment in and out of the central IT store * To be aware of, and to adhere to, all policies and procedures * As a technical analyst the post holder will be a member of the 'on-call' rota team * Any other duties which may be reasonably delegated * Within own sphere of responsibility, ensure the Technical Analyst Team (second line support) achieve targets (e.g. Service Level Agreements) defined by Service Desk Manager * Is required to manipulate complex data in order to provide regular management reports using the Service Desk Tool * Providing specialist technical advice and training to users and team members. The post holder must be able to communicate highly complex technical system matters to non-technical staff clearly and in a manner whereby they are able to fully understand the issues * Use technical knowledge to troubleshoot calls, provide advice and fault resolution in accordance with the Service Desk Service Level Agreements * Ensure that efficient resolution of faults and customer feedback are addressed as a matter of priority * To provide specialist advice to customers on the efficient use of computer systems * Accurately analyze customer requirements and configure hardware and software * Maintain ownership of calls and maintain communication with customers in order to achieve response targets defined by the Customer Services Manager * Assist in the monitoring of infrastructure, raising support calls and escalating when appropriate. * Actively seek to improve the level of customer service provided by the Service Desk in conjunction with the Customer Services Manager. * To continually update technical expertise and knowledge of the infrastructure in order to support the organization's strategy. * Responsible for monitoring the forward schedule of change in order to keep up-to-date with planned infrastructure outages. This information will be used by analysts to plan their workload accordingly * Utilize existing technologies to obtain and manipulate complex software/hardware information and to remotely administer systems * Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the chosen Service Desk tool. (EMC Infra) * In conjunction with and under the guidance of the Customer Services Manager, plan the installation and extension of systems in a manner that is compatible with the business needs * The post holder will be required to contribute to the formation of wide operational policy for the safe use of Information Systems. This will require working closely with the Customer Services Manager to ensure that the policies meet the needs of the business and also of safe operation * The role requires the active participation in the development of the IT Department working methods, process, procedures and development of the service to ensure that changing business needs continue to be met * The post holder is expected to keep up to date with current and future developments of technology * Promote, champ

Minimum salary: 150

Maximum salary: 150

Employer Name: Monster UK

Job short description:
Information and communications technology service managers

Country: United Kingdom

Region: Norfolk

Contract duration: Permanent

Contract type: Full time

Required education: Compulsory Education / Professional Initiation

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Weekly


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