Job (1st Line) Help Desk Analyst West Midlands Technojobs - job offers

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Job title: (1st Line) Help Desk Analyst

Job description:
Help Desk Analyst OFFICE 365 / WINDOWS OPERATING SYSTEMS / SQL SERVER / EXCHANGE SERVER A DEDICATED IT SUPPORT TEAM WITHIN AN INTERNATIONAL MANAGED SERVICE PROVIDER IN BIRMINGHAM ARE LOOKING FOR A TALENTED HELP DESK TECHNICIAN! * Experience of working in a busy help desk role essential (12 months+) * Based in South Birmingham * Salary up to £22,000 DOE * To apply please call 0121 227 5600 or email mike.cullen (at) searchability.co.uk Based in Birmingham we are a well respected managed service provider. Our company are looking to appoint a knowledgeable and talented Help Desk Technician to join our ever growing dedicated IT support team. Operating for over 40 years we are experts in our field and offering an excellent service this role is a great opportunity for any IT Support professional to develop and progress within a stable company. Sourced by: (at) ITJobs_W - your 24/7 twitter feed of latest IT vacancies across the West Midlands WHO ARE WE? Over 40 years since our inception we are an established company who's clients have a global reach. We use our expert industry knowledge to nurture the best talent from junior level and provide genuine career progression internally. Proving IT support into a vast array of different markets we boast a market leading service. WHAT WILL YOU BE DOING? Being a critical team member as the first point of contact to our loyal clients this role will require excellent communication skills to maintain current working relationships. You will be logging, escalating and reacting within SLA's to the clients support need. Ideally having the skills and knowledge to attempt to fix first time but if not escalating to 2nd line support. Managing customers expectations throughout the process on assigned support calls. WE NEED YOU TO HAVE... IT Helpdesk experience within a fast paced manages service...

Employer Name: Technojobs

Job short description: Computer network and systems technicians

Country: United Kingdom

Region: West Midlands

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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